Update on unplanned outage and service restoration

Recovery from the unplanned power outage at the Butrovich Computer Facility is going well and most Â鶹´«Ã½ services and applications have been restored; however, there are few that remain down. To monitor the most recent status updates, please visit the . In addition to current status updates, there is an option to subscribe and receive updates automatically.

Vista Plus is not operational, this is considered a very high priority and efforts continue to recover the application. Unfortunately the sudden power loss caused a hardware failure and OIT technicians and the vendor are investigating and assessing options for next steps.

Â鶹´«Ã½A Active Directory is experiencing problems that are affecting access to some Â鶹´«Ã½A Outlook accounts and some Â鶹´«Ã½A Sharepoint sites.

Services that have been restored include:

  • VPN
  • Â鶹´«Ã½F wired and wireless network
  • Â鶹´«Ã½ websites at 
  • ELMO
  • Â鶹´«Ã½ Blackboard Learn
  • Banner 8 & 9
  • Â鶹´«Ã½online
  • Onbase
  • OIT Service Catalog
  • Â鶹´«Ã½F Degreeworks
  • Â鶹´«Ã½A Degreeworks
  • Â鶹´«Ã½F listserv
  • Â鶹´«Ã½F and SW Printing Services

If you are experiencing problems with technology services, please contact your local technology support unit to report the issue.

Â鶹´«Ã½A
Technical Support Center: (907)786-4646
Toll Free: (877) 633-3888
uaa.techsupport@alaska.edu 

Â鶹´«Ã½F & SW
Phone: (907) 450-8300 (x8300 on campus)
Toll-free: (800) 478-8226
helpdesk@alaska.edu

Â鶹´«Ã½S
907-796-6400 (Helpdesk)
877-465-6400 (Toll Free)
uas.helpdesk@alaska.edu