Update on unplanned outage and service restoration
Recovery from the unplanned power outage at the Butrovich Computer Facility is going
well and most Â鶹´«Ã½ services and applications have been restored; however, there are few that remain down.
To monitor the most recent status updates, please visit the . In addition to current status updates, there is an option to subscribe and receive
updates automatically.
Vista Plus is not operational, this is considered a very high priority and efforts continue to recover the application. Unfortunately the sudden power loss caused a hardware failure and OIT technicians and the vendor are investigating and assessing options for next steps.
Â鶹´«Ã½A Active Directory is experiencing problems that are affecting access to some Â鶹´«Ã½A Outlook accounts and some Â鶹´«Ã½A Sharepoint sites.
Services that have been restored include:
- VPN
- Â鶹´«Ã½F wired and wireless network
- Â鶹´«Ã½ websites at
- ELMO
- Â鶹´«Ã½ Blackboard Learn
- Banner 8 & 9
- Â鶹´«Ã½online
- Onbase
- OIT Service Catalog
- Â鶹´«Ã½F Degreeworks
- Â鶹´«Ã½A Degreeworks
- Â鶹´«Ã½F listserv
- Â鶹´«Ã½F and SW Printing Services
If you are experiencing problems with technology services, please contact your local technology support unit to report the issue.
Â鶹´«Ã½A
Technical Support Center: (907)786-4646
Toll Free: (877) 633-3888
uaa.techsupport@alaska.edu
Â鶹´«Ã½F & SW
Phone: (907) 450-8300 (x8300 on campus)
Toll-free: (800) 478-8226
helpdesk@alaska.edu
Â鶹´«Ã½S
907-796-6400 (Helpdesk)
877-465-6400 (Toll Free)
uas.helpdesk@alaska.edu